FAQ

How long does it take for you to review my affiliate application?

All applications are reviewed within Five business days of receipt.

How does Whale Gaming track players?

Due to the exclusivity of the Whale brand we aim to forge personal relationships with each member. After the introduction to each new member has been made and the application of the member accepted, this player will then be manually added to your affiliate account.

Can I have more than one affiliate account?

No, all of players that you refer will be added to one affiliate account.

Does Whale accept all applications?

No, to ensure that the Whale brand is protected acceptance into the affiliate scheme is not guaranteed and each application receives a rigorous review prior to a final decision being made.

What payment methods does the Whale affiliate programme support?

Affiliates are paid via Bank Wire Transfer.

Is there a minimum amount before I get paid?

You will need to generate a minimum of £500 in commission before we process your affiliate payment. Balances under £500 will be accrued until the threshold has been met. This minimum threshold can be increased at your request.

What currencies can affiliates receive payments in?

All affiliate commission payments are processed in GBP.

When will I be paid?

Affiliates will be paid within 30 days of the end of the calendar month or 30 days from when the invoice is received. Please allow an additional 30 days for your first payment whilst we set you up on our internal finance system.

Do I need to send an invoice to Whale?

Yes, you will need to submit an invoice via email prior to payments being released.

How can I check how much I will get paid?

You will receive a monthly statement of account outlining all of your referred players activity for the period.

Can I earn commission on more than one product?

You will earn commission on all Whale products. On sportsbook, casino and games you will earn commission for the lifetime of the player.

What does the Whale Affiliate Program website provide?

Our affiliates have access to a wide range of marketing tools that can be used to promote Whale across all of our products. You will also have access to a range of comprehensive reports to measure the performance of your campaigns. You will also have access to personalized training on how to best promote the Whale brand.

What happens in case of negative revenues?

Your affiliate account will have a negative balance if your customers win more than they lose. This may happen from time to time but generally the collective Sports, Casino, Poker, Games and Bingo balance will be positive.

For example, in month 2, your affiliate account might show negative earnings. You would not be asked to repay your commission from the previous month to offset this balance, however, you would be required to wait until new customers (or new activity on existing customers) results in positive net revenue for you to receive your next commission payment.

Your commission is a percentage of the net profit on your customers. If your net profit is negative or drops below what you have already been paid, you will not receive a new commission payment until your account balance returns to a positive position.

How are rebates owed calculated?

On sports activities, all gross monies received by us in respect of all settled bets made by Customers after deducting; (i) monies paid out to Customers as winnings; (ii) monies paid in the form of betting duties or taxes (or reasonable provisions in respect thereof) (iii) bad debts; (iv) fraud; (v) returned stakes; (vi) transactions which are reversed by instruction from the card-holder’s bank (commonly referred to as charge-backs); and (vii) voids and (viii) bet/deposit bonuses; (ix) expenses relating to the management of the player.

The Network
Whale Global